Below are some of the common questions we are asked. Click the category header to reveal the questions and answers.

If you have a question that is not covered here, please let us know.

• Delivery

  • How long will my online purchase take to come?

    Approximate delivery times to the UK mainland are quoted within the product information. We would normally expect your order to be dispatched to you within 5 to 10 working days. If you are working to a deadline, Saturday deliveries and 'before 9:30am' or 'before 12 noon' services can be provided at additional cost, please let us know when placing your order. For delivery times to addresses off the UK mainland and Northern Irleand, please contact us before placing your order.

  • How long will my made to measure order take to be made?

    In general for made to measure curtains and blinds we ask that you allow up to 4 weeks for delivery and 10 working days for cushions. From time to time fabrics can be out of stock or received faulty, if for any reason your order is going to be delayed we will let you know. From October until December our workload increases due to Christmas order and lead time may be longer than this quoted above.

• Samples

  • How long will my samples take to come?

    Fabric, wallpaper and trimming samples and paint colour swatches will be sent by post. Please allow up to 10 working days to receive samples as we may often need to order these from our suppliers first. Bryella will post out part orders if there is a delay with any sample(s) and post remaining samples when they come available.

  • How can I be sure the colours will match my sample?

    Although we do our utmost to ensure that our images are a close representation of our products, screen colours can differ from monitor to monitor and may often not be a true representation of the product. Shades and colours can sometimes vary slightly between samples and batches, so if the colour match is critical, please call us and ask us to order you a 'stock cutting' of the current batch when placing your order.